Sunny Meed Surgery steps into Summer with a new website!
Sunny Meed Surgery Centre steps into Summer with a new website!
Working in collaboration with Surrey Heartlands Health and Care Partnership, we’ve launched our new website which will make it easier for you, our patients, to get the right help at the right time from the right person.
It features an improved layout and functionality to reflect the fact that the surgery website is no longer used just for looking up opening times and phone numbers, but is now one of the main ways our patients like to get in touch with us.
The new website also takes into account the findings of local research commissioned by Surrey Heartlands alongside national research. Both showed that patients wanted their GP surgery website to be more intuitive and accessible, and that they also wanted to feel more empowered to manage their own health and care effectively.
Therefore, as well as following ‘best practice’ NHS design principles, Surrey Heartlands has ensured that the website’s navigation and the process for submitting requests is now clearer and easier to use, led by a home page which presents a menu of the most frequent patient requests.
There are also ‘signposts’ available throughout the site. These are links to other NHS or local partner organisations for services such as mental health and maternity care, to help patients quickly find the more specialist support they may need, as this isn’t always the GP surgery.
“The GP website and other online tools - which were launched during the pandemic by Surrey Heartlands for practices - were set up quickly to respond to the needs of patients at that time. Since then, however, both patients and the surgery team at Sunny Meed and other Surrey practices, were telling us more and more about the problems they were having with the site. Surrey Heartlands has taken on board all of this feedback so that we are confident that the new Sunny Meed website meets the needs of our patients and our team for today. That said, a website is never ‘finished’ and we will continue to listen to our patients and our colleagues to inform improvements for the future.”
About Surrey Heartlands Health and Care Partnership
Surrey Heartlands Health and Care Partnership is a group of health and care organisations working together – with staff, patients, their carers, families and members of the public – to transform local services and support people to live healthier lives. Together we are known as an ‘Integrated Care System’ – partnerships where health organisations, the local authorities and others take a collective responsibility for improving the health of the local population, managing resources (including money) and making sure services are high quality.
www.surreyheartlands.org
Published on 21 June 2023